Contact Us
For Consumers
Telebrands As Seen On TV
Invention Channel Catalog
(Ordering Information, Contact Information and
Purchasing Policy)
For Wholesalers and Retailers: Click here
for more information
International Distribution Information: Click here for more information
Ordering
Information
When purchasing form Telebrands,
there are two ways to order:
1. Online
Start by
selecting one of our great products.
Then, shop with confidence, knowing your credit card information is secured through Thawte, one of the most trusted names in secure online transactions. Our InventionChannel.com site uses the latest encryption technology to keep your information. This means your credit card information is safe and is protected.
2. Phone
Call one of our friendly, helpful representatives at 973-227-8777 or 1-800-777-4034. They are standing by Monday to Friday 9 a.m. to 5 p.m. Eastern time to help you.
3. Mail
Send a check or money order, along with the name, quantity, and price of the product you are ordering, along with the appropriate shipping and handling charges. Checks may require a 21-day period to clear before the order can be shipped. For faster shipping, we suggest paying by cashier's check or money order. Send your payment for the total amount (be sure to include shipping/handling costs*) in U.S. dollars only to:
Telebrands Order - Dept. NET905
One Telebrands Plaza
Fairfield, NJ 07004
Please make your check or money order payable to Telebrands
*Please note that in order to receive any “buy one get one free” offers, you must include separate shipping and handling for the second item. If no additional shipping is included in your check, only your original product will be shipped.
Your Satisfaction is 100% Guaranteed
If you are dissatisfied with any merchandise from The Invention Channel.com for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. See purchasing/return policy for more information. Exceptions may apply.
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Purchasing
Policy
(1) PRODUCT SALES & DELIVERY: Most orders are
shipped within 1 week of receipt. However, depending
of demand for the product, some items may require up
to six weeks for shipping. You should allow
additional times for the shipping of products from
our warehouse to you.
IMPORTANT NOTE: Customers mailing in a check
or a money order must have paid separate shipping
and handling for the second item in a "buy one get
one free" offer. If no additional shipping is
included in your check, only your original product
will be shipped.
(2) CANCELED ORDERS: Orders can be canceled
by calling 973-227-8777
only prior to payment processing. Orders that are
being packaged for shipping, can not be canceled.
You must include order confirmation number.
(3) BACK-ORDERS: If your order cannot be
shipped within the stated delivery date, we will
notify you of the expected ship date.
(4) 30 DAY GUARANTEE ON RETURNS & EXCHANGES:
We will gladly accept any return within 30 days,
provided the item is in new or like-new condition
(see exceptions below). We will only issue a refund
or send a replacement as needed once the item has
been received in our warehouse.
Exceptions to our return policy:
* Intimate apparel (such as the Natural Bra) are not
returnable for refund due to health and sanitation
reasons. We will, however, send you a free
replacement of any bra that you receive in a
defective state (ie. ripped, torn, or broken).
* Consumable items (such as products that can be
diminished or used up) are not returnable once they
have been opened. However, we will accept a return
for any unused and unopened consumable item.
* All items must be returned in their original
packaging along with all accessories, parts, and
instructions manuals that were shipped with your
original order. Our 30-day return policy starts from
the day your product is received. We need to have
the return package postmarked within 30 days of the
date that your item was delivered (regardless of
what date the product was first used).
* Shipping and handling costs are non-refundable
* VHS Videos and DVDs may only be exchanged in the
event of a manufacture defect.
Note: If we receive your item back in
our warehouse and it does not meet our return policy
terms, then we will not issue you a refund or send
you a replacement. Such a return also will not be
sent back to you.
Returning Information
Follow return information which is shipped with each
package.
Send all returns to the address indicated on your
shipping information. Ship returns to Telebrands via a GROUND method that can be
tracked (UPS ground / FedEx Ground / USPS Priority
mail).
Along with your return, be sure to include the
following:
A. Your order number and/or your complete name,
address, and email address
B. A detailed explanation regarding your reason for
returning the item(s)
C. Information about whether you would like a refund
or a replacement
- No other paperwork, invoice, or preauthorization
is needed for your return.
(5) REFUSED DELIVERY: Customers will be
responsible for all charges associated with shipping
and handling. Once the merchandise is returned to
our warehouse, a credit memo will be issued to our
accounting department to issue a credit for the
original purchase price less the shipping and
handling charge.
(6) US POSTAL MAIL IN ORDERS: Upon receipt of
your check, we may wait up to 21 days for the check
to clear before we can ship your order. For faster
shipping, we suggest you pay by cashier's check or
money order. Send your payment for the total amount
(be sure to include shipping/handling costs) in US
dollars only to:
Telebrands Order - Dept. NET905
One Telebrands Plaza
Fairfield, NJ 07004
Please make your check or money order payable to
Telebrands
A fee of $20.00 will be assessed to all bounced
check.
CONTACT
INFORMATION
If you ordered from a toll free 1-800 number that
was provided in a commercial that you saw on TV, or
you ordered directly from one of our product-devoted
websites (i.e., www.whitelight.com ,
www.walletowl.com ):
Call 973-227-8777 or 1-800-777-4034
Monday through Friday
9:00am to 5:00pm East Coast Time
(8) PRICING & AVAILABILITY: All pricing and
product availability are subject to change. Product
may be substituted for the same like kind and
quality at any time.
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Privacy Policy
Information About You: We collect several
types of information on our Site. We collect
"Personal Information", which generally speaking is
information that can be used to identify you
individually, such as your name and address. We also
collect "Non-personal Information", which is
information about you that does not itself identify
you individually. Examples of Non-personal
Information include age range and gender. We also
collect "Aggregate Information", which is
information about use of our site, such as pages
visited on our Site. The information we collect
depends on what services you use on our Site.
Customer Service Correspondence: We may
collect information that identifies you personally
when you submit comments, questions or suggestions
to our Customer Service department.
Use of Your Personal and Non-Personal
Information: Except as disclosed in this policy,
we do not sell or disclose information that
identifies our guests personally or makes it
possible for other parties to contact them directly
without our guests' consent. We may use, sell,
disclose, or otherwise dispose of Personal
Information we collect in the following
circumstances:
Internal Analysis and Promotions: We may use
information about you for our own internal
statistical, design, operational purposes such as to
estimate our audience size; measure aggregate
traffic patterns; and understand demographic,
customer interest, purchasing and other trends among
our guests and customers. We may also use your
Personal Information for the marketing and/or
promotion of our products or services. We may
outsource all of these tasks to third parties on a
confidential basis. If you have recieved an email
from any members of the Telebrands Corporation, and
you wish to no longer recieve emails, please click
the unsubscribe link found at the bottom of the
email. You will recieve a confirmation email in
which you will find a link that you must click on in
order to complete the unsubscribe process.
Co-Branded Service Offerings: We may share
this information with certain businesses with whom
Telebrands has formed a strategic alliance. You may
be able to identify these businesses because
Telebrands has authorized them to display co-branded
Web pages or links to Telebrands. These strategic
partners are requested to clearly state their own
privacy policies on their own web sites or
promotional materials. If you do not want to have
your personal information shared with these
businesses you may click here.
Transaction Processing: We may use your
Personal Information to create a convenient and
easy-to-use shopping process that includes an online
"shopping cart" that allows you to track selected
products and proceed through purchase. Also we may
share transactional information with entities as is
necessary to process credit card payments or other
purchasing or delivery systems.
Third-Party Offers: We may arrange to have
marketing and promotional information of other
companies sent to you that we think might be of
interest to you.
Legal Requirement: We may disclose personal
information if required to do so by law or in the
good-faith belief that such action is necessary to:
(a) conform with the law, respond to claims or
comply with legal process served on our company or
the Site; (b) protect and defend our rights or
property, the Site, our employees, guests or the
public.
Company Sale: Information collected through
our Site is considered a trade secret of Telebrands.
As the owner of such information, we may disclose or
sell such information as an asset of the company in
conjunction with the sale to a third party of our
company or a portion of our assets.
Customer Service Correspondence: We may
collect information that identifies you personally
when you submit comments, questions or suggestions
to our Customer Service department.
Links to Other Sites: Please be aware that we
provide links to third-party Web sites as a service
to our guests, and that we are not responsible for
the content or information collection practices of
those pages. Please note that these Web sites'
privacy policies may differ from those of
Telebrands. We encourage your to review and
understand their privacy practices before providing
them with information.
Children: Our Site is a general audience site
that is not designed nor intended to collect
Personal Information from children under the age of
13. To respect the privacy of children and to comply
with the Children's Online Privacy Protection Act,
children under the age of 13 should not provide any
Personal Information on this Site. We ask that
parents supervise their children while online.
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Wholesale
inquiries within the United States
Large Retailers in the USA
If you a retailer with more than 10 stores and you
need to contact a sales person, please find the
contact information below:
Marvin Deneroff
mdeneroff@telebrands.com
Angelo Bianco
abianco@telebrands.com
Office phone: (973) 244-0400
Office Fax: (973) 244-0244
Small Retailers in the USA
If you are a retailer with 10 stores or less and you
wish to purchase products on a wholesale basis using
your credit card, please visit
www.TelebrandsWholesale.com All the product
information that you need is available in that area
and you can place your orders online.
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International Distribution Inquiries
International (outside of the
USA)
To become an International Distributor of
Telebrands products, or for all international sales,
email
international@telebrands.com
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